kijangTerms of Use

We at kijang operate a gaming and sportsbook platform where you can participate in tournaments, play slot games like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways, and access live-dealer tables. These terms outline what we require from you as a user and what you can expect from us in return.

Our platform is available only where local law permits. We serve users across Indonesia and supported regions, handling deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet). We maintain strict account verification standards and dispute-resolution processes to protect all parties fairly.

By creating an account on kijang, you agree to these terms. If you have questions about our policies or how we handle your data and funds, our support team is available during business hours.

Account Registration and User Responsibility on kijang

When you open an account on kijang, we require accurate personal information, a valid email address, and a chosen payment method. You are responsible for keeping your login credentials secure and for any activity that occurs under your account. We do not accept liability for unauthorized access if you have failed to protect your password.

We enforce age and identity verification for all users. During account creation or first withdrawal, you may be asked to provide documents such as a national ID scan and proof of address. Our verification process is designed to comply with anti-money-laundering regulations and to protect minors from accessing our platform. Submitting false documents will result in account suspension and potential legal consequences.

Deposits, Withdrawals, and Payment on kijang

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet). Deposits are processed instantly for mobile wallets and typically within minutes for bank transfers, depending on your bank's processing speed. Once your deposit arrives in your kijang account, the funds are yours to use in tournaments and games.

Withdrawal requests are processed subject to account verification. Your first withdrawal may require KYC approval, which our team handles during business hours. We process approved withdrawal requests to your chosen payment method according to standard banking timelines—mobile wallets typically within hours, bank transfers within one to two business days. We do not hold funds indefinitely; once approved, your withdrawal is prioritized in our processing queue.

We charge no deposit fees. Withdrawal fees, if any, are disclosed before you confirm a withdrawal request. Minimum withdrawal amounts vary by payment method and are displayed in your withdrawal portal. If you dispute a withdrawal, contact our support team with transaction details; we investigate discrepancies and respond within five business days.

• Payment method security: We use encrypted connections and do not store full payment card details. Your payment information is handled by trusted third-party processors.
• Recurring deposits: You may set up recurring deposits on kijang if your payment method supports it. You can cancel recurring deposits anytime in your Account settings.
• Currency and conversion: kijang operates in Indonesian Rupiah (IDR). If you deposit from another currency, conversion rates are set by your payment provider.

Tournament Rules and Game Conduct on kijang

We run daily and weekly tournaments featuring slot games and live-dealer tables. Tournament entry is optional and voluntary. When you join a tournament on kijang, you agree to our tournament rules: no account sharing, no use of automated scripts or bots, no collusion with other players to manipulate leaderboards, and no abuse of bonus features.

Violations of tournament conduct may result in account suspension, forfeiture of tournament winnings, or permanent ban from kijang. Our security team monitors all tournaments for suspicious patterns and removes accounts engaged in cheating. If we suspect fraud, we may delay withdrawals pending investigation.

We enforce these rules to ensure tournaments remain fair for all players and to protect the integrity of kijang as a competitive platform.

Bonuses and Promotional Terms on kijang

kijang may offer occasional promotional bonuses or welcome offers to new or existing players. Any bonus terms are announced clearly before you accept them. Bonuses typically come with playthrough requirements (a specified number of tournament entries or game rounds you must complete before withdrawing bonus funds). We do not offer bonus funds you can withdraw directly—bonuses must be earned through participation.

Bonus terms may expire if not used within a specified window. We reserve the right to withdraw unused bonuses from your account after expiration. Duplicate accounts created to claim multiple bonuses will be flagged and closed; all bonus funds forfeited.

Dispute Resolution and Complaints on kijang

If you believe we have made an error affecting your account, tournament result, or withdrawal, contact our support team with specific details. We investigate complaints within five business days and respond in writing. If we find an error, we correct it immediately and provide compensation if appropriate.

For disputes we cannot resolve through support, we offer a formal complaint process. Submit a written complaint to our compliance team (via the contact information in your Account settings) with all relevant evidence. We respond to formal complaints within ten business days and attempt resolution within thirty days. If you remain unsatisfied, you may escalate to an independent arbitrator in Jakarta, Surabaya, or Bandung as applicable to your jurisdiction.

Limitation of Liability and Disclaimers on kijang

kijang provides our platform and games on an "as-is" basis. We do not guarantee continuous uptime, though we maintain standard service-availability practices. We are not liable for losses resulting from technical outages, internet connectivity issues, or third-party payment provider failures.

Tournament outcomes depend on game mechanics and chance. We do not guarantee winnings or placement in any tournament. Your account balance, leaderboard position, and tournament participation are at risk according to the rules of each game. We are not liable for losses you incur through tournament participation or unsuccessful gameplay.

Data Protection and Privacy on kijang

We collect personal and payment information from you to operate our platform, verify your identity, process withdrawals, and comply with legal obligations. Your data is stored securely using industry-standard encryption. We do not sell your data to third parties. We share your information only with payment processors, legal authorities (when required), and our support and compliance teams.

You have the right to request a copy of your data, ask us to correct inaccuracies, or request account closure at any time. Contact our support team to exercise these rights. When you close your account, we retain transaction records for accounting and anti-fraud purposes as required by law, but we stop processing new personal information.

kijang Commitment to Fair Play and Transparency

We at kijang are committed to fair play. Our games use certified random-number generators and our leaderboards are audited regularly. We publish tournament rules and payout schedules before each event starts. We do not manipulate odds, withhold winnings unfairly, or change terms retroactively.

Our support team speaks English and Indonesian, available during standard business hours via chat and email. We aim to respond to all support requests within four hours during business hours and within twenty-four hours at other times. For urgent issues, escalate your request and we will prioritize it.

For further questions or concerns about our terms, contact our compliance team via the Account → Contact Us section on kijang, or reach out via email. We are here to ensure your experience on our platform is secure, fair, and transparent.